mystery shopping
What are the strengths/weaknesses of my branches/service centres? What possibilities of improvement are there?
To answer these questions we examine each point of contact between your customer and your branch/service centre.
Mystery Shopping is a market research instrument based on active observation which objectively reveals the customer orientation and sales performances of your staff under real purchase conditions.
By the following methods we examine and analyze the service quality of your company:
Smaller and medium-sized companies get the opportunity of financial support for Mystery Shopping-projects by the "Europäischen Sozialfond", if they are done by approved institutes. Customer Research 42 is approved by the "Förderungsgesellschaft des BDS-DGV mbH". We are happy to give further details on this support in a personal meeting.
In March, the 7th volume of our brochure “OFFENSIV für den...
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